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Overview
- How are reviewers describing this item?
great, difficult, every, good and helpful. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has determined that the review content quality is high and informative.
- Our engine has discovered that over 80% high quality reviews are present.
- This product had a total of 51 reviews as of our last analysis date on Feb 29 2020.
Helpful InsightsBETA
Posted by a reviewer on Amazon
While some have said that the socalled scripts may not apply to all situations ive found that the author clearly states to use your own words to adapt the principles to situations you may encounter
Posted by a reviewer on Amazon
Every business should provide this book to their employees
Posted by a reviewer on Amazon
Employees are having a stressful time dealing with situations they are uncomfortable handling
Posted by a reviewer on Amazon
This book should be given to virtually every person in a company since customers will be interacting with people throughout the organization
Review Count History
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